Maestro on the Mic
MOTM #039: They Don’t Know Any Better
Thursday, August 16th, 2018
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We can't be upset with people for not doing things, if they didn't know they were supposed to be doing those things in the first place. Go ahead, read that one more time. In this week's Thursday shorty I'm chatting about a recent airport encounter that made me realize how much more work we still need to put in. Providers: less arguing with each other and more connecting with the public. They need your help.