How can you provide a solution if you don't actually know what the problem is? As providers, helping others is in our DNA. But sometimes this desire to help turns us into broadcasters, and we're spitting out information and solutions to problems that don't even exist.
Before we speak, we need to listen, and when we do go to speak, we should be doing a whole lotta asking, and not just defaulting to monologuing. What do I think we should be asking? Tune in and find out.